As the global COVID-19 situation continues to evolve, clinics across Canada are slowly reopening. As this happens, it’s important to make sure your processes minimize the risk of infection.

Before and after using NeuroFlex Testing or Training in your clinic, you should make sure to clean all equipment carefully. The following instructions are based on recommendations by the device manufacturers and public health organizations.

FOVE VR Goggles

We received cleaning instructions from FOVE on May 27th, 2020. We have adapted these recommendations slightly to reflect your usage patterns. The process is as follows:

  1. Use alcohol sanitizer sheets (at least 70% alcohol) to wipe out the device surface (outer cover, display, and face cushion) before and after every use.
  2. Remove the face cushion at the end of the each day and wash it by hand with a gentle soap and warm water. Hang it to dry or use a drying machine on the most gentle setting if necessary.
  3. Wash your hands after cleaning the device, even if you were. wearing disposable gloves.

Get extra face cushions to allow for everyday washing and drying. Note that one extra face cushion is included in the FOVE storage box. A smaller box can be found beside the foam section, which contains several additional tools, including a backup face cushion. You can alternate cushions between days to reduce washing, or you can keep it as a backup. We are currently in contact with FOVE to order additional face cushions for our customers.

In addition to these cleaning steps, you may want to use single-use, disposable face covers for the goggles. These attach to the foam of the goggles and limit direct contact between the patient and the goggles without impeding testing. If using face covers, please ensure that they do not block any part of the eye cameras in the goggles. We recommend the Hyperkin brand sanitary covers, available here.


Before/after each use of the laptop, you should disinfect it. These instructions are not specific to a particular laptop model, so you may want to refer to your particular manufacturer’s instructions for further details. To disinfect most laptops, do the following:

  • Use a soft, lint free cloth with at least 70% isopropyl alcohol, or Clorox Disinfecting wipes. Gently wipe the hard, nonporous surfaces of your laptop. This includes the display, keyboard, and exterior case.
  • Don’t use bleach. Avoid getting moisture in any opening, and don’t submerge your laptop in any cleaning agents. Don’t use on fabric or leather surfaces.
  • Make sure to respect contact times for your preferred cleaning agent. You may need to wipe a surface more than once to ensure that it stays in contact with the cleaning agent for a sufficient amount of time.